ORDERING

Call 1-800-253-7911 or 1-505-883-1303 to place orders from 8am to 5pm MST, Monday through Friday. For further ordering convenience, fax your order to us at 1.505.883.1495.

Note: Orders totaling less than $25.00 US are subject to a minimum handling fee of $5.00.

BACK ORDERS

Pre-paid orders (open accounts, VISA, MasterCard, check or money order) for merchandise not in stock will be immediately backordered. Backorders will not appear on COD orders, unless specified during ordering.

SPECIAL ORDERS/MANUFACTURING & PRODUCTION

When placing a special order or manufacturing request, please provide a sample piece, photo, diagram, or fax of the product desired. We will evaluate the request and provide an estimate. Once the estimate is accepted, we require a deposit of 50% which is non-refundable and non-returnable before the order can be put in to production. Acceptable methods of payment are VISA, Mastercard, cash, check, or money order.

Note: Since special order items are not part of our regular inventory, refunds or returns will not be accepted.

PRICING

Our prices are based on the Handy and Harmon daily quotation of metal markets. Inventory items listed on all Allied Findings, Inc. advertisements or updates are based on a $5.00 to $6.00 fine silver market and $280.00 to $320.00 gold market. If the market value is above or below our pricing standards, we will adjust prices on the day of your order.

Note: Base metals or non-metal items are priced as listed. Many like items and like-priced items are combinable for quantity breaks.

SHIPPING

Orders are shipped USPS, UPS, or Federal Express. If a shipping preference is not specified, we will choose the most economical shipping service possible.

Note: Shipping, insurance, and handling charges are added to all invoices.

RETURNS

If you wish to return merchandise, you must call to obtain a return authorization code (RAC). Returns must be made within 10 calendar days of the receipt of merchandise. Your RAC and invoice number must appear on the outside of your return. If the RAC and invoice number are not included, expect no less than 30 days for your return to be processed. Also, please ensure returns are properly packaged. Any additional damage to merchandise will be billed to you, the customer.

Note: A 10% restocking fee is assessed on all return orders for any reason other than the receipt of defective merchandise. Returns made 30 days after receipt will not be accepted. COD returns will not be accepted.

DELIVERIES & WILL-CALLS

Local delivery orders placed from 8am to 1pm are delivered the same day. Delivery orders placed after the specified time frame are delivered the next business day. Will-Call orders take approximately 1 hour to process. Will-Call orders placed after 3pm are processed the following business day.